Privacy Policy &
Terms of Service

1. Provider and Scope

THE COVA is a professional brand through which services are provided by the individual entrepreneur identified in the applicable proposal, Programme Agreement, invoice or other transaction document, registered under the laws of Ukraine (the “Provider”, “THE COVA”, “we”, “us” or “our”).

The client, participant, organization or other person purchasing or receiving services is referred to as the “Client”. Where an organization purchases services for employees, executives or other participants, the organization is the Client unless the applicable agreement states otherwise.

These general terms are supplemented by the written proposal, Personal Programme, Programme Agreement, organizational proposal, booking confirmation or other written terms issued for a specific engagement (the “Engagement Terms”). If there is a conflict, the Engagement Terms prevail for that engagement, subject always to mandatory law.

2. Professional Services

THE COVA provides specialist services in English speech and communication, pronunciation, voice, professional fluency, executive communication, strategic communication, preparation for defined professional tasks and related advisory work.

Services may be provided to private clients, executives, professionals, focused teams and organizations. The exact objective, scope, duration, intensity, delivery format and professional context are defined for the relevant engagement.

3. Assessment, Suitability and Scope

Certain programmes and assignments require an assessment before acceptance. Organizational assessment format, duration and fee may be determined by the assignment scope and number of participants.

THE COVA may accept, decline or recommend a different scope where, in professional judgment, the requested objective, starting point, deadline, format or circumstances do not permit responsible delivery of the requested work.

Recommendations concerning duration, intensity and format are professional recommendations and do not constitute a guarantee of a particular outcome.

4. Formation of an Engagement

An inquiry, assessment or discussion does not by itself reserve professional capacity or create an obligation to provide a programme. Following assessment or scoping, THE COVA may issue a written programme, proposal or agreement setting out the applicable commercial and professional terms.

An engagement becomes binding when the Client accepts the applicable Engagement Terms by a method agreed or made available for that transaction and any required payment condition has been satisfied. Acceptance may be evidenced electronically, including by an electronic signature, an agreed electronic confirmation, or another method permitted by applicable law.

Clients should retain a copy of the accepted terms and related confirmation. THE COVA may also retain the accepted version and transaction records for legal, accounting, administrative and evidentiary purposes.

5. Fees, Booking and Payment

Unless expressly agreed otherwise in writing, the fee for a programme, advisory engagement or defined assignment is payable in full before commencement. A place, start date, programme slot or reserved advisory capacity is not confirmed until the required payment has been received or successfully processed.

The agreed fee relates to the engagement as scoped and may reflect assessment, programme architecture, preparation, reserved professional capacity, materials, scheduling, delivery and other work required to perform the engagement. A programme is not automatically priced as a bundle of independently purchased hourly sessions.

Expanded scope, additional participants, exceptional urgency, on-site delivery, travel, logistics or work outside the agreed engagement may be quoted separately.

For organizational engagements, alternative invoicing or payment arrangements may be agreed expressly in writing. Any such arrangement applies only to that engagement.

Payments may be processed by independent payment providers or financial institutions. THE COVA does not store full payment-card details. Bank fees, currency conversion and third-party transaction charges may apply depending on the payment method and provider.

6. Scheduling and Rescheduling

Programme schedules, session frequency, duration and delivery arrangements are established according to the scope, intensity and format of the engagement.

Unless different Engagement Terms have been agreed, a request to reschedule an individual scheduled session should be made at least three hours before its scheduled start time. A request made less than three hours before the scheduled start time is a late cancellation.

A late-cancelled session or a session the Client does not attend may be treated as delivered and deducted from the applicable programme schedule, to the extent permitted by applicable law.

Rescheduling remains subject to availability and does not automatically extend the overall programme period, deadline or reserved engagement window.

7. Exceptional Circumstances

In the event of sudden serious illness, medical emergency, bereavement, accident or another comparable unforeseen circumstance, THE COVA may, acting reasonably and at its discretion, permit a late rescheduling without treating the affected session as delivered.

This provision is intended for genuine exceptional circumstances and does not create an automatic or recurring entitlement to late rescheduling. THE COVA does not ordinarily require formal evidence as a standard condition, but may request reasonable information where necessary to administer repeated or disputed requests.

8. Client-Initiated Interruption or Early Termination

Unless the Engagement Terms expressly provide otherwise, a programme is commissioned and priced as an integrated professional engagement rather than as a series of independently purchased hourly sessions.

If the Client chooses to pause, discontinue or cease participation after the engagement has commenced for reasons not attributable to THE COVA, that decision does not retrospectively convert the engagement into hourly services and does not, by itself, create an entitlement to reimbursement of the full or unused portion of the programme fee.

Any amount refundable on early termination will be determined in accordance with the applicable Engagement Terms, the work already performed, preparation and resources properly committed to the engagement, reserved capacity that cannot reasonably be reallocated, and any mandatory rights that apply to the Client. Nothing in these Terms authorizes THE COVA to retain amounts that applicable mandatory law requires to be refunded.

9. Statutory Withdrawal and Consumer Rights

Consumers entering into distance contracts may have statutory cancellation or withdrawal rights under applicable law. Those rights are not excluded by these Terms.

Where the Client requests that services begin before the expiry of an applicable statutory withdrawal period, THE COVA may require the Client’s express request or consent to early commencement and any acknowledgement required by applicable law before work begins.

If a consumer lawfully withdraws after requesting commencement during a statutory withdrawal period, payment or reimbursement will be handled as required by the law applicable to that transaction, including any lawful charge for services already supplied where permitted. Where applicable law provides that a withdrawal right is lost after full performance following the Client’s required express consent or acknowledgement, that rule will apply only when its legal conditions have been satisfied.

Nothing in these Terms excludes, limits or waives a consumer right that cannot lawfully be excluded, limited or waived.

10. Urgent and Time-Critical Assignments

Urgent and time-critical assignments are assessed and accepted individually. Acceptance depends on professional capacity, deadline, complexity, starting point and whether meaningful work can responsibly be delivered within the available time.

Because capacity may be reserved specifically for an urgent assignment, its schedule, intensity, cancellation conditions and fee may differ from standard programmes and will be stated in the applicable Engagement Terms.

11. Client Responsibilities

The Client is responsible for providing accurate information, relevant materials, timely decisions and access reasonably required for the engagement. Effective delivery may require attendance, preparation, practice, implementation between sessions and timely feedback.

The Client must not use the services for unlawful purposes or provide materials that the Client is not entitled to disclose or use.

12. Organizational Engagements and Participants

Organizational engagements may include individual and team assessment, preparation and advisory work. Focused team assignments may be structured for a defined cohort, while larger organizational requirements may be divided into cohorts or scoped separately.

Unless otherwise agreed, the purchasing organization is responsible for ensuring that its participants receive relevant scheduling and participation information and that it has an appropriate lawful basis for providing participant information and materials to THE COVA.

13. Confidentiality

THE COVA treats non-public information and materials received for an engagement as confidential and uses them only as reasonably necessary to perform and administer the agreed services, subject to applicable law.

Where required, the parties may enter into a separate non-disclosure agreement. A separate NDA prevails over this general confidentiality provision to the extent of any inconsistency.

Confidentiality does not apply to information that is lawfully public, independently known without confidentiality restriction, lawfully received from a third party without confidentiality restriction, or required to be disclosed by law or competent authority.

14. Intellectual Property

All original programme structures, methodologies, frameworks, assessments, exercises, programme architecture, written materials, presentations, templates, audio and video materials, proprietary processes and other original content developed or supplied by THE COVA remain the intellectual property of THE COVA and/or the relevant rights holder.

Payment for or participation in an engagement does not transfer ownership of THE COVA intellectual property to the Client. Unless otherwise agreed in writing, the Client receives a limited, non-exclusive, non-transferable right to use materials supplied to the Client solely for the Client’s own personal or internal professional purposes.

THE COVA materials and methodologies may not, without prior written permission, be reproduced, published, distributed, sold, licensed, sublicensed, shared for third-party training, incorporated into competing commercial programmes or products, or represented as the Client’s or a third party’s own methodology or intellectual property.

Materials supplied by the Client remain the property of the Client or relevant rights holder. The Client grants THE COVA only the permission reasonably necessary to use those materials for the engagement and confirms that it has authority to provide them for that purpose.

15. Recordings

A session, meeting, assessment or other engagement may not be recorded, reproduced, streamed or distributed by the Client or any participant without prior agreement from THE COVA, except where recording is required by mandatory law.

THE COVA will not use identifiable Client recordings for public marketing or testimonial purposes without the relevant permission. Any recording created for programme delivery, review, security or agreed internal purposes will be handled in accordance with applicable privacy and confidentiality requirements.

16. Results and Professional Judgment

THE COVA provides professional assessment, advisory, training and preparation. No particular commercial, employment, academic, examination, negotiation, media, investment, admission or other decision by a third party is guaranteed.

Results depend on multiple factors, including the Client’s starting point, participation, implementation, available time and circumstances outside THE COVA’s control. Professional recommendations and programme architecture may be adjusted where assessment or performance indicates that a different approach is required.

17. Provider Rescheduling, Suspension and Termination

If THE COVA needs to reschedule a session, a reasonable alternative will be offered. If THE COVA is unable to provide an agreed part of the service, the parties will arrange an appropriate substitute, credit, rescheduling or refund for the affected undelivered service as required by the Engagement Terms and applicable law.

THE COVA may suspend or terminate an engagement for material non-payment, abusive or unlawful conduct, serious breach of confidentiality or intellectual-property restrictions, repeated material disruption, or another material breach by the Client. Any financial consequences will be determined reasonably by reference to the applicable agreement, services already supplied, committed resources and mandatory law.

18. Force Majeure

Neither party will be responsible for delay or failure to perform an obligation, other than an obligation to pay amounts already due, to the extent performance is prevented by circumstances beyond that party’s reasonable control and the effects could not reasonably be avoided or overcome.

Such circumstances may include war or hostilities, governmental restrictions, major infrastructure or communications failure, natural disaster, widespread emergency or comparable events. The affected party should notify the other party as reasonably practicable, and the parties will seek a reasonable rescheduling or alternative delivery arrangement where possible.

19. Online and On-Site Delivery

Services may be delivered online or on-site as stated for the engagement. On-site work, travel and logistics are subject to availability and may involve additional fees and expenses.

The Client is responsible for providing an appropriate environment, connectivity and any agreed facilities under the Client’s control. Temporary technical problems will be handled reasonably according to their cause, duration and effect on the service.

20. Website Information and Availability

We aim to keep website information accurate and current, but programmes, availability, fees, formats and service descriptions may change. General website content is informational and does not itself guarantee availability or acceptance of an engagement.

A specific written proposal, Programme Agreement or booking confirmation prevails over general website information for the relevant transaction.

21. Limitation of Liability

To the fullest extent permitted by applicable law, THE COVA is not responsible for indirect or consequential loss arising from a Client’s business decision, third-party decision, failure to implement recommendations, misuse of materials, or circumstances outside THE COVA’s reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law, including any liability that cannot lawfully be excluded in relation to consumer rights, fraud, wilful misconduct or other legally non-excludable matters.

22. Governing Law and Disputes

Unless mandatory law requires otherwise, these Terms and the applicable engagement are governed by the laws of Ukraine.

Before commencing formal proceedings, the parties should first attempt in good faith to resolve a dispute by written communication. Nothing in this section deprives a consumer of any mandatory protection, jurisdictional right or remedy that applies irrespective of the parties’ choice of law.

23. Changes to Terms

THE COVA may update these general Terms for future use. Changes published after a Client has entered into a specific engagement do not retrospectively alter the agreed commercial terms of that engagement unless the parties agree otherwise or a change is required by law.

24. Privacy: Information We Collect

Depending on the interaction, we may collect:

• name, email address, telephone number and messenger contact details;
• billing, transaction and administrative information;
• information supplied in inquiries, assessments, programme discussions and professional materials;
• participant information supplied by an organization for an engagement;
• technical information such as browser type, device information, IP address and pages visited;
• website usage and analytics information collected through cookies or similar technologies where permitted.

25. Privacy: How We Use Information

We may process personal information to:

• respond to inquiries and take steps requested before entering into an engagement;
• assess, organize, provide and administer services;
• prepare proposals, agreements, invoices and transaction records;
• process or support payments and accounting administration;
• protect confidentiality, security, legal rights and the integrity of our services;
• maintain and improve website functionality and understand website usage;
• comply with legal, tax, accounting and regulatory obligations;
• send marketing communications where permitted and, where required, consented to.

26. Privacy: Legal Bases

Depending on the circumstances and applicable law, personal data may be processed on the basis of consent, performance of a contract, steps taken at the data subject’s request before entering into a contract, compliance with legal obligations, and legitimate interests such as operating, securing and defending the business and its services.

Where consent is legally required, processing that depends on consent will be based on that consent and may be withdrawn prospectively as provided by applicable law.

27. Privacy: Analytics, Cookies and Third-Party Services

The website may use analytics and related technologies, including Google Analytics, to understand traffic and website interaction. Depending on configuration, these technologies may process device information, IP-derived approximate location, visited pages and interaction data.

Non-essential analytics or similar technologies will be used subject to any consent requirement that applies to the relevant user or jurisdiction. Third-party providers process information under their own applicable terms and privacy arrangements.

28. Privacy: Sharing and International Processing

THE COVA does not sell personal data. Information may be disclosed only where reasonably necessary to service providers supporting hosting, analytics, communications, cloud storage, payment processing, professional administration or other operational functions; to professional advisers where necessary; or where disclosure is required or permitted by law.

Because THE COVA operates internationally and may use providers in different countries, information may be processed outside the Client’s country of residence. Where applicable law requires safeguards for an international transfer, appropriate safeguards will be used.

29. Privacy: Retention and Security

Personal information and business records are retained only for as long as reasonably necessary for service delivery, administration, accounting, legal compliance, dispute resolution, protection of legal rights and other legitimate purposes, subject to applicable retention requirements.

Reasonable technical and organizational measures are used to protect information against unauthorized access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

30. Privacy: Your Rights

Depending on the law applicable to the individual, rights may include access, correction, deletion, restriction, objection, data portability, withdrawal of consent and the right to complain to a competent supervisory authority. These rights may be subject to statutory conditions and exceptions.

Privacy requests may be sent to contact@the-cova.com. We may request information reasonably necessary to verify the requester’s identity before acting on a request.

31. Third-Party Links and Platforms

The website may link to third-party websites, messengers, payment providers or platforms. Their services and privacy practices are governed by their own terms and policies. THE COVA is not responsible for third-party services outside its control.

32. Contact

Questions concerning these Terms, a booking, an engagement or privacy may be sent to contact@the-cova.com.

The Provider’s full legal and payment details are stated in the applicable agreement, invoice or other transaction document where required.